FAQ

How long should I wear the Luva on my lips?

Generally speaking, for highly moisturized lips, we recommend wearing the patches for around 30 minutes.

Will Luva lip patches irritate my lips? 

No, Luva contains no ingredients that irritate your lips. 

Will Luva make my lips even drier? 

No, unlike ordinary lip balms and Vaseline, Luva doesn't make your lips any drier, but moisturizes and softens them. 

Delivery takes between 7 and 12 days.

How long does it take to receive a tracking number?

It takes 2-3 working days.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.

How can I pay?

We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.

Is payment secure?

Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure. 

If I'm not satisfied with Luva, can I get my money back?

Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.

What are the conditions of the guarantee?

To qualify for a refund, you must meet the following conditions: 

1. The Luva must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@itsluva.com.

Where can I contact you for further information?

You can contact us at support@itsluva.com